Exchanges & Returns

The short version: if the size or print isn't right, we'll exchange it — free courier, both ways. Prefer a return? Full store credit, no expiry. We don't offer cash refunds.

Size & print exchanges (free)

  • Raise an exchange request within 15 days of delivery via WhatsApp or the exchange form.
  • We arrange a free reverse pickup from your doorstep — no courier charges, ever.
  • Once your piece reaches us and clears quality check (24–48 hours of receipt), your new size or print ships the same or next business day.
  • Typical door-to-door time: 7–10 days depending on your pincode.
  • One exchange per item. Our size guide on every product page shows exact height and chest measurements.
  • Need it faster? WhatsApp our helpline at +91 84529 74881 — for birthdays, trips, or events we'll prioritise your pickup and dispatch.

Returns (store credit)

  • Raise a return request within 15 days of delivery; we arrange a free reverse pickup.
  • Once the item passes quality check, we issue 100% of the item value as TDC store credit — usable on anything, anytime, with no expiry.
  • Credit is issued within 24–48 hours of the item clearing quality check, sent as a code on WhatsApp and email.
  • We do not offer refunds to the original payment method.

Why store credit? We're a small, independent brand — this keeps our prices honest and our quality uncompromised.

To be eligible

Items must be unworn, unwashed, and unaltered, with all original tags attached, in original packaging, and free of stains, odours, and pet hair. Items that don't pass quality check will be sent back to you, and no credit or exchange will be issued.

Received something damaged or wrong?

  • Report within 48 hours of delivery on WhatsApp with clear photos (an unboxing video helps us resolve fastest).
  • Once verified, we ship a free replacement immediately — you don't wait for the return to reach us first.
  • If a replacement isn't available, we'll issue full store credit.

Not eligible for return or exchange

Items marked Final Sale or bought during clearance events; items reported after the 15-day window; items that fail quality check; innerwear and accessories (hygiene). We reserve the right to decline returns in cases of repeated or suspected policy misuse.

How to start

WhatsApp us at +91 84529 74881 with your order number (fastest), or email hello@thedreamersco.com. We'll confirm your pickup within 1 business day. Helpline hours: Mon–Sat, 10 AM – 7 PM IST.

The Dreamers Co. — clothes built for play, plans, memories, and washing machines.